Tolivinse™ | Operated by STianjin Shuntong Tiancheng E-Commerce Co., Ltd. | Legal Representative: Sun Yanbin
Business Address: Unit 7-1-31, 1st Floor, Sino-Ocean Future World, at the intersection of Yibai Road and Yixing Road, Yixingbu Town, Beichen District, Tianjin | Email: service@tolivinse.com
Tolivinse™ respects the privacy of customers and website visitors. This Privacy Policy explains the types of information that may be collected when a visitor interacts with our website and how such information may be handled.
Information We May Collect
Depending on how the website is used, we may receive information such as:
-
Name and contact details;
-
Delivery information;
-
Order-related information;
-
Communications sent to customer support;
-
Browser, device, and website interaction information;
-
Information voluntarily submitted through website forms.
Why Information May Be Used
Information may be used where reasonably necessary to:
-
Manage customer orders;
-
Arrange shipping and delivery services;
-
Respond to customer inquiries;
-
Process returns and refunds;
-
Address after-sales issues;
-
Maintain website functionality and security;
-
Prevent misuse or unauthorized activity;
-
Meet applicable recordkeeping or legal requirements.
Service Providers
Certain information may be provided to service providers that support essential functions such as website hosting, order administration, fulfillment, delivery, analytics, security, or customer support.
Information is shared only to the extent reasonably necessary for the relevant service.
Information Retention
Information may be retained for as long as reasonably necessary for customer service, transaction records, legal obligations, security, dispute handling, or legitimate business administration.
Customer Privacy Requests
Subject to applicable law, customers may request access to, correction of, or deletion of certain personal information by contacting:
service@tolivinse.com
Where additional information is reasonably required to verify or complete a request, we may ask the customer to provide it.
Privacy-related service requests are normally reviewed and handled within 3 business days after sufficient information is received.
Data Security
We use reasonable administrative and technical measures designed to protect information from unauthorized access, loss, alteration, or misuse.
No online system can guarantee absolute security, and users should take reasonable precautions when accessing online services.
Policy Updates
This Privacy Policy may be revised when our website practices, legal responsibilities, or operational needs change. The current version displayed on our website will apply from its stated effective date.