RETURN POLICY

Tolivinse™ | Operated by STianjin Shuntong Tiancheng E-Commerce Co., Ltd. | Legal Representative: Sun Yanbin
Business Address: Unit 7-1-31, 1st Floor, Sino-Ocean Future World, at the intersection of Yibai Road and Yixing Road, Yixingbu Town, Beichen District, Tianjin | Email: service@tolivinse.com

Tolivinse™ maintains a clear return process so customers can understand when a product may be returned, how to request a return, where the product should be sent, and how an approved refund is handled.

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

The return request must be submitted within this period unless applicable law provides additional rights.

Return Condition

For a standard return, a product should generally:

Be in substantially the same condition in which it was received;
Include original components and accessories where applicable;
Be returned with its original packaging where reasonably possible;
Be protected appropriately during return transportation.

Reasonable inspection of a product does not automatically make it ineligible for return.

Requesting a Return

To request a return, email:

service@tolivinse.com

Please include:

Order number;
Product involved;
Reason for the return;
Relevant photographs or videos when an item is damaged, defective, incorrect, incomplete, or materially different from its description.

Return and other after-sales requests are normally reviewed and handled within 3 business days after sufficient information is received.

Return Destination

Please do not automatically send returned products to our business registration address.

After a return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Return Transportation Costs

For preference-based returns, including a change of mind involving a correctly supplied product, customers are generally responsible for return transportation costs.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from the confirmed product description, we will provide an appropriate return, replacement, refund, or other reasonable solution without requiring the customer to bear costs resulting from our error.

Refund Timing

After an eligible returned product has been received and reviewed, an approved refund is processed within 7–10 business days through the same transaction channel associated with the order.