Tolivinse™ | Operated by STianjin Shuntong Tiancheng E-Commerce Co., Ltd. | Legal Representative: Sun Yanbin
Business Address: Unit 7-1-31, 1st Floor, Sino-Ocean Future World, at the intersection of Yibai Road and Yixing Road, Yixingbu Town, Beichen District, Tianjin | Email: service@tolivinse.com
These Terms and Conditions apply to the Tolivinse™ website and the products and services provided through it by Tianjin Shuntong Tiancheng E-Commerce Co., Ltd.
Product Information
We aim to provide clear and reasonably accurate product descriptions, photographs, dimensions, materials, and other relevant information.
Because decorative products may be photographed under different lighting conditions and displayed on different screens, minor variations in color, texture, finish, or appearance may occur.
Reasonable manufacturing or measurement tolerances may also apply.
Order Information
Customers are responsible for providing accurate contact and delivery information when submitting an order.
Where information appears incomplete or requires clarification, we may contact the customer before fulfillment.
Product Availability
Product availability may change.
If an ordered product becomes unavailable before fulfillment, we will contact the customer and provide an appropriate available solution.
Shipping
Estimated transportation time is generally 3–7 business days after dispatch.
Actual delivery may vary because of carrier conditions, destination requirements, customs procedures, holidays, weather, or other circumstances outside our reasonable control.
Returns
Eligible products may be returned within 30 calendar days after delivery in accordance with our Return & Refund Policy.
Customers should contact us before returning a product so that the correct return destination and instructions can be provided.
Refunds
Approved refunds are processed within 7–10 business days after an eligible return has been received and reviewed.
Product Problems
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, customers should contact service@tolivinse.com
We will review the matter and provide an appropriate solution.
After-sales requests are normally reviewed and handled within 3 business days after sufficient information is received.
Website Use
Users must not attempt unauthorized access, interfere with website security or functionality, introduce harmful software, misuse website services, or use website materials unlawfully.
Intellectual Property
Unless otherwise stated, original website content, branding, graphics, product descriptions, photographs, and layouts are owned by or lawfully used by Tolivinse™ or Tianjin Shuntong Tiancheng E-Commerce Co., Ltd.
Unauthorized commercial copying or distribution may be restricted by applicable law.
Consumer Rights
Nothing in these Terms and Conditions excludes or restricts rights that cannot lawfully be excluded under applicable consumer protection rules.